Вакансии компании Onion Insights Pvt. Ltd
Клиент SuperJob с 21 июня 2012 года
до 50 сотрудников
Onion Insights is a Global Customer Experience Measurement company headquartered in Mumbai, India. We help clients from different industries around the world to measure and improve their Customer Service offerings with the aid of Mystery Shopping programs.
What is Mystery Shopping? Mystery Shopping is the use of individuals trained/briefed to experience and measure any customer service process, by acting as potential customers/actual customers and in some way reporting back on their experiences in a detailed and objective way. Mystery Shopping is above all a tool to assess the quality of service, organization and management, rather than a market research technique. Mystery shopping generally reviews how staff performs against pre-determined standards during an interaction where the staff are engaged.