По договоренности, 28 лет, Киев, стаж 10 лет и 9 месяцев
• Manage and lead a team of junior business analysts across the organization working on multiple projects and supporting operations. Plan and prioritize their work load ensuring project needs are met.
• Provide guidance and mentorship to members in the team in order to be effective.
• Performing the role of project management consultant responsible for end-to-end delivery and interaction with clients.
• Participating in customer acquisition projects, working closely with stakeholders, communication with customer ensuring high quality and in time project delivery.
• Produce business requirement artifacts including UML, Use Cases, Business Rules, Functional & Non-Functional Specifications, User Stories, Epics.
• Performing system configurations in order to deliver the solution against functional specification: application installation from ServiceNow store or via update set, configure customer’s service catalog (product catalog configuration, import/export xml files, work with workflows, configuration of integrated Mobile Device Management systems), Incident Management (assignment, prioritization), Change Management, reports configuration.
• Manual testing web / mobile application (functional, regression, ad-hoc, smoke, user acceptance testing);
• Performing analysis of existing system architecture and processes.
• Creating/updating/review test documentation (Test Case, Test Plan, Check Lists etc.);
• Understanding of agile delivery methodology application in practice, development processes and software life cycle.
Tools: Jira, Confluence, Zephyr, Gliffy diagrams, Scrum/Kanban, SDLC, ServiceNow, XMind, Axure, UML, HTML, CSS, SQL.