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Sales / Operations Director

По договоренности, полный рабочий день, на территории работодателя
Муж., 38 лет (17 августа 1978), высшее образование
Киев , готов к переезду
Готов к командировкам, гражданство: Украина
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Опыт работы 15 лет и 10 месяцев
5 лет и 4 месяца
октябрь 2009 — январь 2015
Retail Network Manager
SHELL RETAIL UKRAINE (ALLIANCE HOLDING), Kiev, Ukraine, Киев (International network of petrol stations, www.shell.ua), Киев, полная занятость
• Management of sales team of fuel stations network (30 fuel stations, Kyiv and Kyiv region)
• Analysis and planning of sales
• Arrangement, planning and control over fuel complexes
• Implementation of sales improvement activities
• Establishment, approval and implementation of regional price policy
• Control and optimization of costs
• Development and implementation of site managers development programs
• Ensuring fuel stations safety
• Control over marketing campaigns
• Collaboration with state authorities
• Negotiation and concluding of cooperation contracts
• Arrangement and conduction of competition and motivation activities for staff
• Monitoring and implementation of service standards for fuel stations personnel
• Start-up of 5 new fuel stations
• People in subordination - 15 heads (direct) and 400 employees (indirect) of fuel stations

Achievements:
• Increased sales of company key products:
- growth in fuel sales: in particular, premium fuel sales delta reached up to 20%
- growth in convenience goods sales in the retail network (food / nonfood): delta – up to 20%
• Participated and contributed greatly to development and adaptation of the marketing programs effective implementation. One of the indicators - new customers growth up to 15% (by means of monitoring and training)
• Achieved «Mystery shopping» program stable performance, improved customer service quality level up to 96%
• Developed subordinates professional skills and career growth within the company (5 Station Managers and 2 Territory Managers)
• Was awarded with ‘Best Territory Manager of the Year’2012’ title (sales indicators competition)
• Achieved first places in ‘People Make the Difference Real’ (PMTDR) competition program (held between all territory managers of Ukraine) twice (in 2013 and 2014)
• Achieved first places in ‘Premium Fuel Sales’ competition three times (2012, 2013, 2014)
10 месяцев
апрель 2008 — январь 2009
Head of ‘School of Sales’
BANK RENAISSANCE CAPITAL, Kiev, Ukraine (Banking and finance, http://www.rccf.ua), Киев, полная занятость
• Planning, arrangement, coordination and control over training department
• Management of training department staff: recruitment, team building, training, promotion, performance management
• Determination of training needs, planning of training programs, conduction of sales and management trainings
• People in direct subordination - 9 trainers
• Area of training responsibility - up to 200 managers and up to 1,500 bank employees

Achievements:
• Hired and trained 3 regional trainers
• Conducted 10 specialized training courses for trainers, 5 open training sessions for regional bank managers
• Prepared and conducted 2 training sessions for major partners
• Increased sales of loan products by 12% (in cooperation with sales department)
4 года и 9 месяцев
май 2003 — январь 2008
Store Manager (deputy)
METRO CASH & CARRY UKRAINE, Kiev, Ukraine (FMCG retail), Киев, полная занятость
• Participation in new Metro stores opening
• Management of trading departments: strategic planning, operational processes arrangement and coordination, effectiveness control
• Human resources management: recruitment, team building, motivation and promotion of shopping center staff
• Implementation of trade center inventory optimization project: development, training, supervision
• Organization and control over motivational programs for staff (‘Best employee’, ‘Mystery shopping’ etc.)
• Education and training of internal trainers, managers of trade departments, managers and directors of new Metro stores
• Development and implementation of new training programs, delivery of internal corporate training sessions
• People in subordination - up to 300

Training Programs Coordinator (Apr 2004 - Apr 2005)
• Planning of training programs
• Defining training needs
• Delivery of internal corporate training sessions
• Arrangement and control over motivational programs for staff
• Organization and assistance in training activities
• Number of trainees for new shopping centers - 150

Deputy Head of Department (May 2003 - Apr 2004)
• Identification and achievement of turnover targets
• Arranging work of trade department
• Ordering and maintaining optimal products’ stock
• Direct work with clients
• Inventory analysis
• Training and development of staff
• People in direct subordination – 20
1 год и 7 месяцев
ноябрь 2001 — май 2003
Managing Director
NESTLE UKRAINE LLC, "SVITOCH", NESCAFE, Kiev, Ukraine (Restaurant), Киев, полная занятость
• Purchase of equipment and goods for new café
• Preparation and organization of orders and inventory analysis
• Production control
• Conclusion of contracts with suppliers and service companies
• Organization of reporting and accounting
• Recruitment, training, promotion and motivation of personnel
• Arrangement of personnel work: optimal allocation of human resources, responsibilities assignment, scheduling, etc.)
• People in direct subordination – 40
3 года и 6 месяцев
июнь 1998 — ноябрь 2001
Restaurant Manager
MCDONALD'S UKRAINE LTD, Kiev, Ukraine (Restaurant), Киев, полная занятость
• Organization of production process (human resources, equipment and production itself)
• Analysis of key business indicators
• Implementation of marketing programs in the restaurant
• Working with financial documents (acts, bills etc.)
• Experience in new sites’ opening
• Training and development of staff
• People in direct subordination – 20

Trainer (Apr 1999 - Aug 2000)
• Arrangement of training process
• Planning new staff training, control over its implementation
• Coordination and optimization of training process, both for staff and instructors

Restaurant Worker (Jun 1998 - Apr 1999)
Высшее образование
2015
Ukrainian State University of Finance and Foreign Trade
International economy and management department
Заочная форма обучения
Bachelor of International Management
2002
National Technical University of Ukraine ‘Kyiv Polytechnic Institute’
Electronic systems department
Дневная/Очная форма обучения
Bachelor of Electronics
Навыки и умения
Иностранные языки
Английский (разговорный).
Водительское удостоверение
Категория B
Профессиональные навыки
Professional background summary
• Over 15 years of experience in international companies, retail and FMCG sector (Metro, Shell, Nestle, McDonalds) in sales organization, team building and training
• 7 years of experience in sales management, price and assortment policy making, daily costs analysis, service, quality, profitability and competitive prices control for market share retaining
• Successful experience in sales systems building, implementation of projects aimed at sales improvement and new facilities development
• Management experience: recruitment, adaptation, professional growth contribution, personnel reserve forming (managed teams of up to 400 people (indirect subordination) and up to 20 people (direct subordination)
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Резюме № 32969172 в открытом доступе Последнее обновление 1 июня, 09:44

Резюме

Sales / Operations Director По договоренности
Готов к командировкам, работа на территории работодателя, полный рабочий день.
Дата рождения: 17 августа 1978, 38 лет. Гражданство Украина.
Киев, готов к переезду
10.2009—01.2015   5 лет 4 месяца
Retail Network Manager
SHELL RETAIL UKRAINE (ALLIANCE HOLDING), Kiev, Ukraine, Киев (International network of petrol stations, www.shell.ua), г. Киев, полная занятость.
• Management of sales team of fuel stations network (30 fuel stations, Kyiv and Kyiv region)
• Analysis and planning of sales
• Arrangement, planning and control over fuel complexes
• Implementation of sales improvement activities
• Establishment, approval and implementation of regional price policy
• Control and optimization of costs
• Development and implementation of site managers development programs
• Ensuring fuel stations safety
• Control over marketing campaigns
• Collaboration with state authorities
• Negotiation and concluding of cooperation contracts
• Arrangement and conduction of competition and motivation activities for staff
• Monitoring and implementation of service standards for fuel stations personnel
• Start-up of 5 new fuel stations
• People in subordination - 15 heads (direct) and 400 employees (indirect) of fuel stations

Achievements:
• Increased sales of company key products:
- growth in fuel sales: in particular, premium fuel sales delta reached up to 20%
- growth in convenience goods sales in the retail network (food / nonfood): delta – up to 20%
• Participated and contributed greatly to development and adaptation of the marketing programs effective implementation. One of the indicators - new customers growth up to 15% (by means of monitoring and training)
• Achieved «Mystery shopping» program stable performance, improved customer service quality level up to 96%
• Developed subordinates professional skills and career growth within the company (5 Station Managers and 2 Territory Managers)
• Was awarded with ‘Best Territory Manager of the Year’2012’ title (sales indicators competition)
• Achieved first places in ‘People Make the Difference Real’ (PMTDR) competition program (held between all territory managers of Ukraine) twice (in 2013 and 2014)
• Achieved first places in ‘Premium Fuel Sales’ competition three times (2012, 2013, 2014)
04.2008—01.2009   10 месяцев
Head of ‘School of Sales’
BANK RENAISSANCE CAPITAL, Kiev, Ukraine (Banking and finance, http://www.rccf.ua), г. Киев, полная занятость.
• Planning, arrangement, coordination and control over training department
• Management of training department staff: recruitment, team building, training, promotion, performance management
• Determination of training needs, planning of training programs, conduction of sales and management trainings
• People in direct subordination - 9 trainers
• Area of training responsibility - up to 200 managers and up to 1,500 bank employees

Achievements:
• Hired and trained 3 regional trainers
• Conducted 10 specialized training courses for trainers, 5 open training sessions for regional bank managers
• Prepared and conducted 2 training sessions for major partners
• Increased sales of loan products by 12% (in cooperation with sales department)
05.2003—01.2008   4 года 9 месяцев
Store Manager (deputy)
METRO CASH & CARRY UKRAINE, Kiev, Ukraine (FMCG retail), г. Киев, полная занятость.
• Participation in new Metro stores opening
• Management of trading departments: strategic planning, operational processes arrangement and coordination, effectiveness control
• Human resources management: recruitment, team building, motivation and promotion of shopping center staff
• Implementation of trade center inventory optimization project: development, training, supervision
• Organization and control over motivational programs for staff (‘Best employee’, ‘Mystery shopping’ etc.)
• Education and training of internal trainers, managers of trade departments, managers and directors of new Metro stores
• Development and implementation of new training programs, delivery of internal corporate training sessions
• People in subordination - up to 300

Training Programs Coordinator (Apr 2004 - Apr 2005)
• Planning of training programs
• Defining training needs
• Delivery of internal corporate training sessions
• Arrangement and control over motivational programs for staff
• Organization and assistance in training activities
• Number of trainees for new shopping centers - 150

Deputy Head of Department (May 2003 - Apr 2004)
• Identification and achievement of turnover targets
• Arranging work of trade department
• Ordering and maintaining optimal products’ stock
• Direct work with clients
• Inventory analysis
• Training and development of staff
• People in direct subordination – 20
11.2001—05.2003   1 год 7 месяцев
Managing Director
NESTLE UKRAINE LLC, "SVITOCH", NESCAFE, Kiev, Ukraine (Restaurant), г. Киев, полная занятость.
• Purchase of equipment and goods for new café
• Preparation and organization of orders and inventory analysis
• Production control
• Conclusion of contracts with suppliers and service companies
• Organization of reporting and accounting
• Recruitment, training, promotion and motivation of personnel
• Arrangement of personnel work: optimal allocation of human resources, responsibilities assignment, scheduling, etc.)
• People in direct subordination – 40
06.1998—11.2001   3 года 6 месяцев
Restaurant Manager
MCDONALD'S UKRAINE LTD, Kiev, Ukraine (Restaurant), г. Киев, полная занятость.
• Organization of production process (human resources, equipment and production itself)
• Analysis of key business indicators
• Implementation of marketing programs in the restaurant
• Working with financial documents (acts, bills etc.)
• Experience in new sites’ opening
• Training and development of staff
• People in direct subordination – 20

Trainer (Apr 1999 - Aug 2000)
• Arrangement of training process
• Planning new staff training, control over its implementation
• Coordination and optimization of training process, both for staff and instructors

Restaurant Worker (Jun 1998 - Apr 1999)
Высшее
2015
Ukrainian State University of Finance and Foreign Trade
Факультет: International economy and management department
Заочная форма обучения
Специальность: Bachelor of International Management
Высшее
2002
National Technical University of Ukraine ‘Kyiv Polytechnic Institute’
Факультет: Electronic systems department
Дневная/Очная форма обучения
Специальность: Bachelor of Electronics
Навыки и умения
Иностранные языки
Английский (разговорный).
Водительское удостоверение
B
Профессиональные навыки
Professional background summary
• Over 15 years of experience in international companies, retail and FMCG sector (Metro, Shell, Nestle, McDonalds) in sales organization, team building and training
• 7 years of experience in sales management, price and assortment policy making, daily costs analysis, service, quality, profitability and competitive prices control for market share retaining
• Successful experience in sales systems building, implementation of projects aimed at sales improvement and new facilities development
• Management experience: recruitment, adaptation, professional growth contribution, personnel reserve forming (managed teams of up to 400 people (indirect subordination) and up to 20 people (direct subordination)